Responsible Gambling at The Star
At The Star, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support our guests and promote informed choices.
Our Commitment
The Star takes its responsibility seriously by maintaining a comprehensive responsible gambling framework. We work closely with regulatory bodies and support organisations to ensure the wellbeing of our guests remains a priority.
Signs That Gambling May Be a Problem
It is important to recognise early warning signs. Consider whether you or someone you know experiences any of the following:
- Spending more money or time on gambling than you can afford
- Feeling anxious, stressed or irritable when not gambling
- Chasing losses or borrowing money to gamble
- Neglecting work, family or personal responsibilities
- Lying to others about gambling habits
- Gambling to escape problems or relieve negative emotions
- Difficulty setting and maintaining limits
Tools and Resources Available
The Star offers a range of tools to help guests stay in control of their gambling activity.
Self-Exclusion Program
Guests who feel they need a break from gambling can voluntarily exclude themselves from The Star's gaming facilities. Our trained staff can assist with the self-exclusion process in a confidential and supportive manner.
Pre-Commitment and Limit Setting
Setting personal limits before you start gambling is one of the most effective ways to stay in control. Consider setting limits on:
- Time spent gambling
- Money spent per session
- Frequency of visits
Support Services
| Gambling Help Online | gamblinghelponline.org.au |
| National Gambling Helpline | 1800 858 858 (available 24/7) |
| Lifeline | 13 11 14 |
| BetSafe | Available at The Star properties |
Tips for Gambling Responsibly
- Only gamble with money you can afford to lose
- Set a budget and stick to it
- Set a time limit for your gambling sessions
- Take regular breaks
- Avoid gambling when upset, stressed or under the influence of alcohol
- Treat gambling as entertainment, not a way to make money
- Balance gambling with other leisure activities
Our Trained Team
The Star employs dedicated Responsible Gambling Liaison Officers who are available across our properties. These team members are trained to provide confidential assistance, information about support services, and guidance on self-exclusion and other harm-minimisation tools. Guests are welcome to approach any staff member for assistance at any time.
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If you or someone you know needs support, please do not hesitate to speak with a member of our team. All conversations are treated with the utmost confidentiality and respect. Help is always available, and taking the first step is the most important one.