Responsible Gambling at The Star

At The Star, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support our guests and promote informed choices.

Our Commitment

The Star takes its responsibility seriously by providing resources, tools and trained staff to help guests maintain control of their gambling activity. We operate under strict regulatory requirements and continuously work to improve our responsible gambling practices.

Signs That Gambling May Be a Problem

It is important to recognise when gambling stops being entertainment. Consider the following warning signs:

• Spending more money or time on gambling than you can afford
• Feeling anxious, stressed or irritable when not gambling
• Chasing losses by continuing to gamble after losing
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family or personal responsibilities
• Lying to others about the extent of your gambling
• Gambling to escape problems or relieve negative emotions

Tools and Resources Available

The Star offers a range of tools to help guests stay in control of their gambling.

Self-Exclusion Program

Guests can voluntarily exclude themselves from The Star's gaming facilities for a chosen period. Our team can guide you through the process confidentially and with respect.

Pre-Commitment and Limit Setting

Setting personal limits on time and money before you start gambling is one of the most effective ways to stay in control. Speak with our staff about available options.

Support Services

These services are free, confidential and available around the clock.

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Set a time limit for your gambling session
• Never gamble with money you cannot afford to lose
• Take regular breaks during play
• Avoid gambling when upset, stressed or under the influence of alcohol
• Treat gambling as entertainment, not a way to make money
• Balance gambling with other leisure activities

Trained Staff Ready to Help

Our team members are trained to identify signs of gambling harm and to offer assistance in a supportive and non-judgemental manner. If you or someone you know needs help, please do not hesitate to approach any staff member or visit our Guest Services desk.

Think About It

Gambling should always remain a form of entertainment. If it stops being fun, it is time to take a step back. The Star encourages all guests to gamble responsibly and to make use of the support services available. Remember, help is always just a conversation away.